Shipping & Returns
Standard UK Delivery
Deliveries are by our courier UK Mail who operate a NEXT DAY service, all orders received prior to 1:00pm & inspected ready to be booked in will be despatched that day and delivered within 1 to 2 working days (weekends and bank holidays not included).
Exceptions to this are deliveries to Northern Ireland, Scottish Highlands and Scottish Isles can take 3 to 4 working days. The collection date/times and delivery date/times shown on our site are estimates only and are not guaranteed on any service. Collections/deliveries may be delayed for reasons that are out of the control of both ourselves & by UK Mail Delivery and any other particular carrier. We reserve the right to not refund all or part of the service in these instances.
On each of our services offered the couriers commit to attempting to deliver the parcel or consignment at least once, if the consignment cannot be delivered due to not being able to obtain satisfactory receipt from the address the courier may attempt at an address within close proximity and leave details at the delivery point and/or update this information on the tracking.
Should the parcel be held after a missed or failed delivery attempt it is the Customer’s responsibility to contact UK Mail Delivery to arrange collection or re-delivery of the parcel/consignment, failure to do this could result in the parcel being returned and additional Charges being applied. Any discrepancies in the information supplied may result in a delay in transit, loss, Charges or the parcel being returned to sender. If any additional costs are encountered by UK Mail Delivery due to incorrect information supplied by the Customer, it will be the Customer’s responsibility to cover these costs.
(1) Upon receipt of the goods, the customer shall examine them for defects without undue delay.
(2) Written notification of any obvious defects shall be given without undue delay, but no later than within 14 days of receipt of the goods. Notification of hidden defects shall be given within 14 days of their discovery. Such notification of defects must be in writing and shall precisely specify the type and extent of the defect.