Frequently Asked Questions
Our shipping rates are dependent on which product is purchased and the quantity purchased.
Your MOTiQ representative will inform you of the shipping rates and times when you enquire about a product.
In the unlikely event that you would like to request a refund, contact an MOTiQ representative as early as possible.
In order to receive a refund, items must be in their original packaging, unopened, undamaged and unused.
To report a refund, visit the Contact Us page, or email: info@MOTiQ.co.uk.
If you wish to cancel your order or change the delivery address, you should contact us immediately, and we will strive to retrieve the order before it is despatched. We aim to ship orders as quickly as possible in order to provide the best service possible. As a consequence of this, we cannot always guarantee on retrieving your order even if you notify us on the same day. If this occurs, contact our customer services team on the Contact Us page, or email info@MOTiQ.co.uk.
To see whether it may be possible to cancel or amend your order, we recommend checking your order status by visiting your My Account page and checking your order status.
Our UK office is open:
(closed Bank Holidays and Holidays)
Is a print which employs a process that uses heat to transfer dye onto materials fabric.
No, they are completely unique each side so they can be made to any colours or designs.
Unfortunately we do not send out samples due to the high volume request which makes it impractical.
You can however visit our showroom where you can view our ranges.
We are generally on a 4/5 week turnaround from when kits are confirmed and ordered, however this may increase to 5/6 weeks at peak times.